Schaffner‘s Manufacturing Operating Principles:

1. Our customers determine our existence
2. 5s
3. ROFO
4. Learning – be a teacher as well as a student
5. Daily quality / production and material review board meetings. Half an hour maximum each
6. Embrace the principle of discipline wholeheartedly

ROFO stands for:

• R - Responsibility
• O - Ownership
• F - Focus
• O - On time corrective action

ROFO Attributes:
Basic attributes

• Self–internalization
• Self–motivation
• Don‘t blame others
• Don‘t find an excuse for other people‘s success
• Willingness to help and to do the extra mile
• Don‘t envy others for having an easier life
• Don‘t compare yourself with others
• Lead by exemplary behaviour

Responsibility

• Commitment or duty
• To fulfill tasks in accordance to job description
• In work, we refer to the duties you are normally assigned and obliged to carry out. Normally these duties are apparent in nature.
• For example, the Materials Manager is duty bound to purchase the right materials at the right costs and delivered at the right time.

Ownership

• It goes beyond responsibility
• It extends your responsibility areas
• It gives you a sense of duty to own the “ Total process”
• Committed to fulfill the tasks successfully and wholeheartedly

Focus

• Pay attention to a certain area. Do not deviate from the original problem area
• Constantly keep in mind that you need to do something
• Analyze, plan and develop (alternative) solutions

On Time Corrective Action

• Two key words: “On- time“ and „action “
• “On- time” means now and don’t wait for tomorrow
• “Action“ signifies doing it. “ Action“ has two parts; one is „reactive“‘ and means correcting the problem immediately and the other is „preventive“ and means preventing the problem from happening again.
• It means doing it and implementing what you have decided to correct the problem.
• It could also mean doing it and implementing what you have decided to improve the situation.